What my clients say

Excellent – you’re professional, but approachable. Your prices are very competitive and you meet your lead times, on time and without challenge – whilst also communicating proactively about issues.

I have more confidence that readers will take value from the report now that the English is improved.

Bob Balfour, Survivors West Yorkshire

T.wai is a small independent research institute committed to delivering high-quality products to a wide and varied audience. For this reason, the editorial process has always been managed carefully and with great attention to detail.

For the past couple of years, Sally has been involved in the production of one of T.wai’s flagship outfits: the T.notes, two-page policy briefs that address the major issues of international debate at the global and regional level. Each covers a different topic, from education in China to human security, artificial intelligence, and regional dynamics in South East Asia (just to mention a few), and is written by a different author (often a non-English native speaker).

Sally was already working with T.wai when I joined the institute and took charge of the T.notes project. Her precise and nimble work style convinced me to engage her in other projects that required proofreading and editorial support.

As the coordinator of the T.notes project, I see Sally as an enabler of my work. On the one hand, she has always been able to work effectively on different topics (at times very specific), adapting to the writing style of the author without compromising on clarity and thoroughness. On the other, she has helped me in nurturing the fil rouge that flows across each stand-alone T.note, ensuring coherence among the different pieces and aligning their ‘look and feel’ to the aims and standards of the broader editorial line.

Additionally, due to the very nature of the product and the set-up of the institute, T.wai’s editorial process has to be flexible and quick and Sally is constantly available to accommodate our needs and deliver on the expectations in a timely fashion. I know that irrespective of tight deadlines or other challenges, her work is always rigorous.

Lorraine Charbonnier, Junior Research Fellow at T.wai – Torino World Affairs Institute

Thank you for the final version and all the proofreader’s efforts – I was so excited to read it and at the same time I feel sorry that she had such a tough job. I much appreciate the thoughtful feedback on my writing and I will learn a lot from it for future writings. Please send my grateful regards to the engaged person who did this great job – all my thoughts are perfectly expressed in the text, and I am absolutely happy.

T.note author, T.wai – Torino World Affairs Institute

Sally interviewed me about my work on ClimateCultures for a client’s blog and she made the process very relaxed and rewarding – from the initial approach, setting out the context for the questions she wanted to explore and starting the discussions, right through to the interview exchange and publication.

The interview was published simultaneously on the client’s site and on ClimateCultures, and Sally was happy to adjust her working hours to facilitate this.

Her attention to detail in the editing and presentation of the final piece was exemplary and never a burden. It’s a pleasure to work with someone who reaches out to understand your own work and wants to share that with others.

Mark Goldthorpe, ClimateCultures

Sally, thanks again for the time and effort you put into our report on the local energy agenda. It has been well-received by other local enterprise partnerships and the government department which commissioned it.

This is testament to the thoroughness with which you went through the document from front to back and the significant improvements you made. Quite apart from the errors you picked up, the polish you gave to the grammar means that the final document scans much better.

Your knowledge of the subject matter from an editor’s perspective was valuable in helping us to weed out industry jargon and make a complex subject accessible to the layperson.

James Johnson, Head of Regional Programme, Local Energy North West

I hired Sally for a full edit on an 8,000-word short fantasy story which I was due to submit to a competition.

I asked Sally to throw the proverbial book at my work – pick all nits, highlight any issues she found at any level, from word choice through sentence structure up to paragraphs or sections that were unclear.

I was looking not just for someone who could point out grammatical technicalities I’d messed up, but also any place where my prose could be improved, for added impact or clarity.

Sally went through the story with a fine-tooth comb and found all sorts of little places where a better word or restructuring a sentence could make all the difference. She was also the first of several readers who saw the story prior to submission to point up a key revelatory paragraph near the end that needed a lot of work to clarify.

Sally was very easy to work with; her advice and comments were clear, and she was happy to answer the few questions I had about what she meant, and to offer further advice when it came to one or two points where there was a problem I couldn’t at first see how to fix.

Overall, I feel the edit really strengthened the story. Having had a professional look at it also enabled me to more effectively sort through the feedback I got from friends who beta-read it for me and helped my confidence when the time came to finally submit.

R.J. Davnall, independent author

I would like to thank you for the brilliant job you have done with my personal statement.

I asked you for two versions because I was a little sceptical whether a formalized version would sound unauthentic and unnatural. But I was mistaken and you have done a brilliant job – it is perfect, thank you.

L.S., medical school applicant

Trescom is a professional research company and our documents are subject to high levels of criticism and inspection. Sally dealt with numerous reports and marketing materials and ensured that they were readable and consistent and clearly demonstrated the required messages to our target audiences.

Sally also copy-edited and proofread a chapter I prepared for a book on Girton College, University of Cambridge, which was subsequently accepted and published. I do not believe this would have been possible without her help. I would highly recommend her services: she is dedicated and professional, and was very flexible to the needs of our business.

Saeeda Ahmed, Head of Diversity and Social Enterprise,
Trescom Research and Consultancy Ltd

You have great attention to detail and an unerring sense of what makes a sentence flow.

The newsletters you produced were not only accurate and free of errors, but readable and pitched at the right level for the audience.

Your open but assertive style made the process of final edit a joy.

N.T. Taylor, Powerhouse Community Development Worker,
Newlands Regeneration, Bradford

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